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Sorry, we do not currently ship orders outside the United States.
Our shipping rates are as follows:
$100.00-$149.99 = $23.00 shipping/handling
$150.00 + = FREE shipping/handling
Most orders are shipped by UPS (no PO Boxes). Some smaller items (such as CD's, incense, etc.) may be shipped by USPS 1st Class at our discretion. Orders are shipped usually within 24-48 hours after CLEARED payment is received. Should any items be out of stock we may hold your order if back-ordered items are expected in within 5 business days. Otherwise, orders are shipped immediately with back ordered items shipped later at NO EXTRA CHARGE beyond your original shipping charge. We work hard to keep our store updated and label items that are out of stock, however, sometimes due to high sales an item may be out of stock and not labeled.
Due to the fragile nature of some of our items, your items may be shipped in separate packages to help prevent damages. When shipping by UPS or USPS we can provide you a tracking number to track your package(s).
Candle returns: If you are returning a candle it must
be returned unlit. Candles that have
been lit will not be accepted as returns.
Oil burners and oils must also be returned un-used. Incense is not returnable.
If a package is delivered which you feel was damaged due to improper handling by the carrier, we ask that you contact the carrier and properly process damage claims with the carrier. After contacting the carrier, please contact us and we will assist in correcting the situation and replacement of your product.
for Refunds will be subject to 15% restocking fee. No restocking fee is taken
if the packaging is unopened, not damaged and is in resalable condition,
containing all original contents.
HOW TO RETURN AN ITEM
Safety with Candles: Never leave candles burning unattended, especially when you have children or pets in the home. Burn candles out of the reach of children and pets. Pets can easily catch their tails on fire. Never burn a candle on or near anything that can catch on fire. Always burn candles on a protected, heat resistant surface.
Disclaimer: Please be advised, the articles, information, and products on this website are meant for educational and entertainment use only. The information, therapies or technologies listed on this website are not intended to diagnose, treat or prescribe. It is never intended to replace the care or advice of a trained medical physician. You are solely responsible for how you use the information and/or products on this website.